Our COVID-19 Policy

  • In order to operate safely, we are having to limit visitor numbers and therefore advance booking is advisablePlease book one ticket per person, including Under 5s. Please arrive as close to your chosen admission time as possible. Entry will be at the discretion of Kendal Museum staff. Please have your e-ticket ready to show to staff – on a mobile device is fine. Tickets are for your use only and are not available for resale. We will not be issuing refunds but we will endeavour to exchange your booking if advance notice is given (usually 48 hours). Please let us know as soon as possible if you or one of your party are asked to self-isolate by NHS Test and Trace, test positive for COVID-19, or develop symptoms before your visit and we will honour your booking at a later date. From Friday 18th September 2020, it is a legal requirement to provide your details to us for the purposes of NHS Test and Trace. This will be done via TicketSource, or the NHS Covid-19 app.
  • From Saturday 8th August 2020, face coverings are mandatory for museum visitors in England over the age of 11, unless you have a legitimate reason not to wear one. You are expected to wear a face covering immediately before entering the museum and you must keep it on until you leave. Further information can be found on the government websitehere. 
  • Due to COVID-19, we are operating a one way system throughout the Museum. Please read all Museum information and guidance carefully to ensure you enjoy your visit safely. We have hand-sanitising points which we encourage you to use throughout your visit. Please also follow social distancing and current government guidance. 
  • If you will require any assistance during your visit, please phone or email us in advance of your arrival. It is essential due to the one way system that we are aware of any visitors who need to use the accessible ramp to enter the building – please phone or email us to discuss your visit before you purchase your tickets – we are always happy to help. 
  • We’re doing everything we can to ensure you have a safe and enjoyable visit to Kendal Museum and we welcome feedback from our visitors.
  • We have removed information booklets throughout the Museum and encourage you to view collection resources on a mobile device (view our information sheets here). 
  • Face to face appointments with our curators aren’t currently available and unfortunately we can’t accept items for identification. Curatorial enquiries should be directed to Carol Davies (Natural History) or Morag Clement (Archaeology and Social History). 

Our COVID-19 Risk Assessment

Click on the following link to read the full risk assessment for Kendal Museum’s re-opening:

Kendal Museum Risk Assessment (Word document)

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