Accessibility Guide for Kendal Museum
info@kendalmuseum.org.uk, 01539815597, https://kendalmuseum.org.uk/
Contact for accessibility enquiries: Holly Walling
Welcome
Kendal Museum was founded in 1796, making it one of Britain’s oldest museums. The Museum boasts unique collections of natural history, geology and archaeology, has a shop, cafe and play area, and hosts group visits, events and workshops.
At a Glance
Level Access
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The main entrance has level access with a ramp. The ramp is permanent.
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There is level access from the main entrance to:
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Museum Garden
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Access with steps
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There are steps from the main entrance to:
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Front Reception
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The People’s Gallery(Art Gallery)
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General
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We have a complimentary ticket policy for personal assistants.
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There is at least 1 public toilet for disabled visitors.
Getting here
Station Road
Kendal
LA9 6BT
Travel by public transport
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You can get to Kendal Museum by bus and train.
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The nearest bus stop is on the Station Road, opposite to the museum entrance. There is also Kendal Bus Station on Blackhall Road, approximately 5 minutes walk to the museum. The bus stop is 0.0 miles / 0.0 km from Kendal Museum.
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The nearest train station is Kendal Station. The train station is 0 miles / 0.0 km from Kendal Museum.
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The Kendal train station is right opposite to the museum, across the road.
Travel by taxi
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You can get a taxi with KCarsTaxis by calling 01539731000. The taxi company has a wheelchair accessible vehicle.
Parking
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We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is not free.
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There is the museum car park near the main entrance of the museum which can be used as the nearest drop-off point. From the car park to the entrance, there is level access. There is a permanent ramp.
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The car park charge is £2 for 3 hours / £5 for all day.
View from the car park towards the museum
The museum car park
Route from the car park to the museum entrances
Arrival
Path to main entrance
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From the street to the main entrance, there is level access.
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There is a permanent ramp.
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The path is 900mm wide, or more.
Main entrance
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The main entrance has level access.
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There is a permanent ramp.
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The door is 1380mm wide.
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The main door is side hung and manual.
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The main entrance has 6 steps in total, but there is a side entrance with permanent ramp access. The visitors can enter from the side entrance as necessary and access the main reception. The side entrance can only be opened from inside by a member of staff. There is a bell for the visitors to let the staff know of their arrival.
Side entrance to the museum
Access to the side entrance
The bell on the side entrance
Getting around inside
Ticket/ information desk
Front Reception
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From the main entrance to this desk, there are 4 steps. There is no lift and no ramp.
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There is a side entrance to avoid any steps to the main reception.
Front reception
Things to See and Do
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We have a complimentary ticket policy for personal assistants.
Westmorland Gallery
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Some display information is low, for wheelchair users. There are seats.
Westmorland Gallery
World Wildlife Gallery
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Some display information is low, for wheelchair users. There are seats.
World Wildlife Gallery
Public toilet
Museum Toilet
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There is a public toilet for disabled visitors.
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Both galleries and the public toilet are all on the same floor level.
Shop
Museum Shop
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The route through the shop is 800mm wide, or more.
Shop Area
Cafe area
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We serve quality coffee, tea and some cold drinks in cafe area. There are 4 sets of tables and chairs.
Cafe area
The People’s Gallery(Art Gallery)
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From the main entrance to this area, there are 18 steps. There is no lift and no ramp.
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There are a staircase of 14 steps and 4 additional steps to access the People’s Gallery. We however can prearrange an alternative access via Kendal College entrance by a ramp access. Please ring the Museum front of house between 9:30-16:30, Thursday to Saturday.
14 steps to the gallery
Additional 4 steps to the gallery
Getting around outside
Museum Garden
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From the main entrance to the gardens, there is level access.
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There is a permanent ramp.
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The route is 900mm wide, or more.
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From the main entrance to the gardens, there are 2 steps. There is no lift and no ramp.
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The route is sloped.
Museum Garden 1
Museum Garden 2
Customer care support
Accessibility equipment
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The nearest toilet area for assistance dogs is located within the front garden, a couple of metres from the main entrance.
Emergency evacuation procedures
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We have emergency evacuation procedures for disabled visitors.